When you have an e-commerce site, a chain of stores or a shop, it is essential to set up an efficient customer service. It should be able to answer incoming calls from your buyers, to advise them, to direct them to the right people, to inform them, etc. However, this implies significant financial, material and human resources. If you cannot have such a service in-house, rest assured, there is another solution. All you have to do is entrust it to our teams. At Agaphone, we have specialized in outsourced telephone reception since 1985 and we provide various different packages, including a formula specifically designed for retailers.
What are the benefits for your company?
For professionals, customer relations are nowadays a very important detail that should not be neglected. By being present alongside your buyers over the phone, by meeting their expectations and by offering them quality customer service, you increase your chances of gaining their loyalty! And when a consumer is happy, he always lets his friends and family know, of course, but also reflects this on Internet.
So if you want to satisfy your buyers and give a positive image of your company, outsourcing can be an effective solution. It allows you to save time, since you entrust this mission to our experts. You can therefore better organize your planning and focus on your core business. In the same way, your clients will have the possibility of reaching you more easily as our call management platforms are available from 07:00 to 21:00 Monday to Friday and from 09:00 to 18:00 on Saturdays.
Financially, this also has advantages for you because our packages are all-inclusive and the billing is clear and detailed. As a result, even if you cannot afford to hire an in-house person to take care of it, you are able to provide a reliable service that meets the expectations of your customers.
Agaphone, the guarantee of a made-to-measure and formal service !
Our company was set up over 30 years ago. At the time, we were pioneers in outsourcing telephone reception and call management. Today, we support more than 1,000 people on a daily basis, or more occasionally, through customizable and innovative solutions.¡ Among them, you will find customer service outsourcing that helps you to better manage your customer relations, to optimize your business and so to develop it.
To do this, our teams respond on your behalf, taking your instructions and specifications into account. Located in France, our platforms are reachable over long hours. All our remote operators are bilingual, hired on permanent contracts and trained in-house. These details are undoubtedly important in setting up a hotline.
So, if you would like to know more about our service or would like a quote for your company, please call us. You can also send us a message using the contact form on our website. We are committed to processing your request quickly and to providing you with a customized offer for your business.